772-492-9773
sales@simplysignletters.com

BuyLettersOnLine - Policies

1) Guarantees
Plastic, Minnesota, acrylic, channel, aluminum, copper, brass, bronze, stainless steel, and cast metal letters come with a lifetime guarantee. All other letters are guaranteed to be free of manufactures defects for a period of 1 yr.

2) Ordering
Your order may be placed using our online shopping cart, e-mailed, fax, or via our phone number. We accept Visa & MasterCard, Discover, and American Express. Always order letters based on the height of the uppercase letters. The lowercase letters will be the corresponding height to go with the height of the uppercase letters (1/2 to 2/3 the height of the uppercase letter). Larger lowercase letters (i.e. bdfghklpqty) will be close to the same height as the uppercase letters but smaller lowercase (i.e. acemnorsuvwxz) will 1/2 to 2/3 the height of the uppercase letters.

3) Shipping
We will ship via the method or carrier of our best judgment unless otherwise specified. Most orders are shipped by UPS, FedEx or U.S. Postal Service. Orders shipped to countries outside the United States may be subject to duties, taxes, VAT, etc. Buyer is responsible for those costs and any other fees that may be applied when importing goods into their country.

4) Errors/Omissions
Please check the order immediately upon receipt. Any errors or missing items must be reported to us within 15 days of receipt to be rectified.

5) Proposals
You are responsible for reading and approving the proposal or order form before ordering. Acceptance of a proposal is our indication that the quote or order form has been read and approved. Sign Designs, Inc. D.B.A. BuySignLetters.com cannot be responsible for any discrepancies overlooked during the customer review process.

6) Disclaimer
Sign Designs, Inc. D.B.A. BuySignLetters.com tries to give you an easy-to-use site that provides accurate content, including product information, policies, pricing, and photos. Policies, pricing, and item availability are subject to change without notice. Prices displayed on our site are subject to final approval at the time of order fulfillment. Images are shown for representational purposes only. In the event we are unable to provide an actual image of a product, Sign Designs, Inc. reserves the right to substitute a similar image for the one described in the product information. Buysignletters.com reserves the right to cancel any order. Production times vary based on the number of orders we are currently processing. Rush orders can be accommodated in some instances based on current production volume. Our policy is not to put a new order ahead of others already in production. We cannot guarantee ship times on orders with painted, natural satin, anodized, oxidized or polished finishes as there may be imperfections in the finishes that require the letters to be remade. As the finishing is the last step in production, these imperfections will not be visible until the order is almost ready to ship. We do our absolute best to meet production time frames and we will not be responsible for any costs associated with delays in shipping or delivery. While Signs Designs, Inc. tries in good faith to make sure the information in our ‘store’ and information published at our website is accurate, we are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the term of any manufacturer's warranty.

7) Returns Click Here
Due to the nature of our business; sign letters and component parts are produced as orders are received. They are therefore custom made to order. As a service to our customers, we will offer a credit of up to 50% of the cost for most products should you need to return any goods that were ordered in error or canceled by the end user. Exceptions are: Changeable Letters and Changeable Letter Accessories can be returned for a credit of the purchase price less a 15% restocking fee. Gator Foam, Foam, Vinyl, Tabbee, Sintra and Simulated Brass/Stainless letters can be returned for a credit of 25% of the purchase price of the letters. Please click on the blue link above next to "Returns" to request a Return Merchandise Authorization (RMA) number. Returns will not be credited without a Return Merchandise Authorization (RMA) number. Returns will be credited at the percentages stated in this section. All returns must be received back to us within 30 days of purchase. No C.O.D. returns will be accepted. Returned items will only be accepted in new/un-used condition. We do not pay the shipping costs for a return. Items such as mounting patterns, custom mold fees, custom logos, letters cut in a custom font, paint match fees, custom mounting fees, custom finishing and art fee's cannot be credited. Exchanges cannot be made. Please click the link in this section and complete the required information. A Return Merchandise Authorization (RMA) number and instructions will be emailed to you within 1 to 2 business days.

Defective Items
Any item that is defective due to material defect or manufacturer defects will be accepted for return or replacement. All defective product claims must be made to us within 7 business days of receipt. Please click on the blue link above next to "Returns" and complete the form to request a Return Merchandise Authorization (RMA) number or to make arrangements with one of our customer service representatives to have the defective item picked up and a replacement item (in the same material, font, finish, size, etc) shipped to you. Returns will not be credited without a Return Merchandise Authorization (RMA) number.

Damaged Items
BuySignLetters.com makes every effort to ship items securely. In the event you receive a damaged item, please contact us within 5 business days of receipt (772-581-8810). Our customer service representatives will make arrangements to have the damaged item picked up and a replacement item (in the same material, font, finish, size, etc) shipped to you.

Changes to orders
You can only make changes or cancel your order within 24 hours from the time the order is placed. Changeable Letters and Changeable Letter accessories are the exception, these products ship same or next day after ordered and these orders can usually only be changed within 2 hours from the time the order is placed. If you need to add to an order that you placed more than 24 hours ago; you will need to place another order or contact our office and we may be able to accommodate your request.

We reserve the right to refuse any return based on the following:
- We will not accept the return of used products. Items must be in new/unused condition when received back.
- Items returned more than 30 days after purchase
- Items returned without a RMA (Return Merchandise Authorization) number

8) Important
Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. Delays in delivery can occur due to numerous reason. Sign Designs, Inc. D.B.A. BuySignLetters.com is not responsible or liable for any costs incurred due to late or delayed delivery of your order.

9) Ordering Online
Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

*Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

10) What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as keeping track of what you add to your cart, saved carts, and storage of items in your Shopping Cart between visits.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of the great features on the Buysignletters.com website and we recommend that you leave them turned on.